Monkey See, Monkey Do

If you ever needed a really good reason to improve your performance at the front of a room or at the podium, consider this ...

In an article on "Social Intelligence and the Biology of Leadership" published in the Harvard Business Review in September 2008, Daniel Goleman (of EQ fame) and Richard Boyatzis wrote this:

"It turns out that there's a subset of mirror neurons whose only job is to detect other people's smiles and laughter, prompting smiles and laughter in return. A boss who is self-controlled and humorless will rarely engage those neurons in his team members, but a boss who laughs and sets an easy-going tone puts those neurons to work, triggering spontaneous laughter and knitting his team together in the process. A bonded group is one that performs well, as our colleague Fabio Sala has shown in his research. He found that top-performing leaders elicited laughter from their subordinates three times as often, on average, as did midperforming leaders. Being in a good mood, other research finds, helps people take in information effectively and respond nimbly and creatively. In other words, laughter is serious business.

Wow ... if we all took this to heart, meetings could be a heck of a lot more fun, huh?!

Thanks But No Thanks

Okay, speakers and presenters, you have a dilemma!

On the one hand, it is widely expected and perfectly acceptable to open a talk by thanking your hosts and guests for being there and for their participation in whatever meeting or event everyone is gathered to attend. Sometimes this is even laced with welcomes and other platitudes.

On the other hand, it is also widely known that audiences judge a speaker or presenter's worthiness within the first 10 seconds. Some say 8 seconds, some actually say 3 seconds. Hmmmm. Suffice it to say, audiences judge fairly quickly – in a matter of seconds – whether the person at the front of the room is worth paying attention to and whether they plan to listen attentively or not.

Collision, conundrum, dilemma. What to do? How do you reconcile these two forces? I'm a big advocate for shaking things up and trying something new and different. I'm also a big advocate for yielding to the audience (if there's even a slight conflict between the speaker's interests and the audience's interests, the audience wins hands down!). It'll be a little bit like moving over and sleeping on the other side of the bed (you know you have a side!), but try and grab your audience's attention first and thank them later. See if you can save your niceties and pleasantries for the end of your opening section, or for the very end of your remarks, whichever feels more doable. Open instead with a story, a question, a proposition, or a call to action.

Yes, making this change is likely to feel unnatural at first, but it will make you and your talk much more memorable. If for no other reason, you will stand out as the speaker who had a strong, impressive opening!